Customers love these Tim Tams for their taste, with one noting the pleasant creamy melted caramel, and appreciate their texture, with one describing the smooth cream sandwiched between crunchy biscuits. The chocolate content receives positive feedback, with one customer highlighting the milk chocolate coating, and customers enjoy them with coffee and tea. However, customers disagree on the value for money, with some finding them worth the price while others consider them overpriced. Moreover, the freshness, sturdiness, and melt rate receive mixed reviews – while some find them very fresh and not broken, others report receiving stale, broken, or melted cookies.