Cancellation, Returns & Refunds.

Last updated: 8 August 2026.

Contact: support@thebritishfoodstore.com

Cancelling an Order Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

We process orders promptly and cannot guarantee that an order can be stopped once it has entered the packing or dispatch process. If the order has not yet been dispatched, we will cancel it and issue a full refund using the original payment method.

If the order has already been dispatched, the cancellation and returns terms below will apply.

Cancelling an Order After Receipt

If you are a consumer in Ireland or another European Union country, you generally have the right to cancel an eligible online purchase within 14 calendar days of receiving the goods, without giving a reason.

You must notify us of your decision to cancel within this 14-day period. You must then return the eligible goods within 14 days of notifying us.

Returned products must be handled only as much as reasonably necessary to inspect them. We may reduce the refund if the value of a product has been reduced through unnecessary handling.

We will refund the price paid for eligible returned goods and, where required by law, the cost of the least expensive standard delivery option offered at checkout. Additional charges for express or upgraded delivery are not refundable.

Refunds will be made using the original payment method. We may wait until the returned goods have been received, or until satisfactory evidence of their return has been provided, before issuing the refund.

Unless the product is faulty, damaged, incorrectly supplied or not as described, the customer is responsible for the direct cost of returning it.

Products Excluded from the Cooling-Off Period

The statutory cooling-off right does not normally apply to:

• Fresh, chilled or other goods liable to deteriorate or expire rapidly
• Sealed goods that are unsuitable for return for health-protection or hygiene reasons after the seal has been broken
• Personalised or specially made products
• Other products excluded under applicable consumer law

These exclusions do not affect your legal rights if a product is faulty, damaged, incorrectly supplied or not as described.

Damaged, Faulty or Incorrect Products

Please inspect your order when it arrives and contact us as soon as possible if any product is damaged, faulty, incorrectly supplied or not as described.

Please provide your order number and, where reasonably possible, photographs of the affected product and packaging. This will help us investigate the problem and arrange the appropriate refund, replacement or other remedy.

Reporting a problem promptly helps us investigate damage with the delivery company. However, this request does not limit your statutory consumer rights.

Missing Products

If we are unable to supply a product before dispatch, we will notify you and refund the amount paid for that product.

If a product is missing when your delivery arrives, please contact us as soon as possible with your order number so that we can investigate and arrange a refund or replacement where appropriate.

Packaging Damage

Minor cosmetic damage to outer transit packaging that does not affect the safety, quality or usability of the product may not qualify for a refund.

Damage to the product’s own packaging will be assessed individually. Please do not consume a food product if its seal has been broken or if the packaging appears to have compromised the product’s safety or quality. Contact us with photographs so that we can review the issue.

Nothing in this policy limits your statutory rights under applicable consumer law.

Return Address

Please email support@thebritishfoodstore.com before returning a product. We will provide the correct return address and return instructions.