We also offer Worldwide Delivery of non-perishable foods, hampers and bespoke build your own hampers. Our food and hampers have reached every continent on the plant, North & South America, Asia, Africa, Europe and Australia.

The British Food Store delivers none chilled food everywhere and anywhere in the world.

The British Food Store only deliver chilled food to anywhere in Europe and to North America.

The British Food Store will take full responsibility of none chilled foods delivered worldwide.

The British Food Store will take full responsibility of chilled food delivered within the EU.

The British Food Store do not take responsibility for any chilled food spoiling when sending outside the EU.

When ordering chilled food to Europe for same week delivery, all orders must be in before Monday at 7am. We dispatch chilled food to Europe only on Monday and Tuesday, to the UK is only on Monday and Tuesday and Ireland is only on Monday, Tuesday and Wednesday. This will guarantee that all orders will be delivered by Friday.

The British Food Store do not deliver chilled foods outside of Europe.

The British Food Store do not deliver on Saturday, Sunday or on public holidays. 

The British Food Store are delighted to use DHL as our delivery partner. DHL has over 100 years experience in delivering parcels around the world. The British Food Store do not profit from deliveries, so what DHL charge us we pass on the charge to the purchaser at no extra charge. When placing an order with The British Food Store, we will package, label and dispatch the order to DHL. Once the parcel reaches DHL sorting warehouse and ready for dispatch, DHL will then send an email from the email provided to us to inform the receiver of delivery day and time. If the purchaser do not receive an email please contact us at support@thebritishfoodstore.com and we will send the tracking number to you. Any problems with deliveries in Europe, The British Food Store will do everything we can fix or sort any issues with deliveries. Unfortunately due to language barriers and time zones we strongly recommend that the receiver contact their local DHL office to assist in any delivery problems, this is a much faster process rather than The British Food Store contacting DHL in Dublin to contact DHL in a different country, that could take days back and forward corresponding and this would not be ideal when chilled food is been delivered.

Any failed deliveries through no fault of our own or through no fault of DHL for example, wrong address given, refused delivery by the recipient or no one available to receive the package, the purchaser is liable for delivery charges. Any failed deliveries when it is our fault or the fault of DHL, we at The British Food Store will refund any ambient or none chilled products. Any failed deliveries through no fault of our own or UPS, All Ireland Foods do not refund chilled food for example, fresh meat, dairy or bakery. The British Food Store will except returns on ambient or none chilled products. The British Food Store will not except returns on chilled food for example, fresh meat, dairy, bread, cakes and fruit & vegetables.

Failure to pay any customs charges outside the EU, The British Food Store will not be held responsible if customs confiscate and destroy the package for failure to pay duties.

If have not received your fresh chilled food order by midday on Thursday, please contact us immediately so we can work in the background to your order delivered by Friday.

If you have not received your delivery within 2 weeks after you placed your order place contact us immediately so we can work in the background to get your order delivered.

Any failed deliveries must be reported to us within 4 weeks after purchase. If the customer fails to report that they have not received their order within 4 weeks after purchased could result into none refund.

Minimum spend is €20.

If you have any queries about the status of your order, please do not hesitate to contact us at support@thebritishfoodstore.com or phone 00353 (0)877109595.

In order to estimate your delivery cost please locate which delivery zone your country is in and cross reference it with your parcel weight.

Our Delivery Partner

The British Food Store is proud to work with our Logistics Partner DHL. DHL – the world’s largest package delivery company. Today, DHL is customer first, people led, innovation driven. It’s powered by more than 500,000 employees connecting more than 220 nations and territories across roads, rails, air, and ocean.

https://www.dhl.de/en/privatkunden/pakete-empfangen/sendungen-verfolgen/live-tracking.html

Customs & Import Tax

When ordering or sending goods to a NON EU COUNTRY and if customs require clearance, it is the receiver responsibility to declare the package or the receiver can appoint a broker agent to declare the package. If any charges occur, the receiver is required to pay these charges. The British Food Store do not accept responsibility for any hold ups or charges that occur during customs clearanc