The Below Fresh Products can only be sent on DPD Standard Delivery to all countries across Europe.

• All Bacon
• All Ham
• All Puddings
• O’Neills Sausages
• Clonakilty Sausages
• Mogerley Pies
• McColgans Sausage Rolls
• M&M Meats Battered Sausages
• M&M Meats Battered Burgers
• Beef Steaks
• Beef Joints
• All Cheese
• All Butter

The Below Fresh Products can only be sent on DHL Express Delivery to all countries on the Europe. (Under no circumstances will the below products will be sent on standard delivery, except for Ireland and the UK)

• All Bread & Scones
• All Chicken
• All Lamb
• All Pork
• All Turkey
• Staffords Sausages
• M&M Meats Sausages
• M&M Meats Pies
• Beef Mince
• Beef Chopped or Diced 

*All Fresh Food Orders Must be Placed Before Friday 5pm GMT For Dispatch The Next Week*

We are now delivering worldwide. If you’r the country you reside in is not on the list, don’t worry we can still deliver or email us at support@thebritishfoodstore.com We will update the list of new countries very soon.

Any Orders Placed Within The European Union Will NOT Have To Pay Any Import Fees or Duties. All orders are dispatched from the Republic of Ireland and  because Ireland is part of the EU, any other county ordering from the EU will NOT have to pay any fees. Any other countries placing orders outside the European Union could be subjected to import charges or fees.

Express Delivery by Air to Mainland Europe: 1-2 days Transit Time Depending on Location.

Standard Delivery by Road Transit Time

The Netherlands, Belgium, Germany, Poland & Luxembourg 4 to 7 days transit time.

France, Italy, Spain, Portugal & Scandinavia 5 to 11 days transit time.

The East & the Rest of Europe is 8 to 14 days Transit time.

Once an order is placed you will receive a confirmation email. When your order is dispatched you will get an email saying your order is completed.

The British Food Store Do Not Send Out Delivery Details or Tracking Numbers. Delivery Details and Tracking Numbers are sent out By DHL and DPD

Express Deliveries by Air are delivered by DHL. DHL will notify you when they have collected your order and DHL will send you all the delivery details and tracking number on the same day of collection.

Standard Deliveries by Road are delivered by DPD. DPD will notify you with the tracking number and delivery details when your parcel arrives into the country of destination. That means if when your order leaves our warehouse, it could take up to 14 days for you to get your tracking number and delivery details, depending on your country. If you want live tracking and notifications as soon as your parcel leaves our warehouse, please register with DPD Parcel Wizard to this link https://www.dpdparcelwizard.ie/HomePage#/

Express Delivery by Air:

We deliver fresh and chilled food across Europe, we dispatch fresh and chilled food only on a Monday, Tuesday and Wednesday. That means all fresh & chilled food orders must be placed before 5pm Friday, to be dispatched on Monday, Tuesday and Wednesday to be delivered by Friday on that same week. We do this to guarantee same week delivery and that you receive the freshest food possible and still chilled upon arrival.

Save Money on Shipping Tip: For large fresh and ambient food orders, split the order. Put your fresh meat and bread on express delivery by air and everything else on standard delivery by road. Or you can ask a friend who also orders from us, to put both orders on the same delivery and split the delivery costs. 

25kg is the maximum weight limit we have on deliveries and 50cm x 50cm x 50cm is our largest box and any order that exceeds these limits will have, will have some items on the order canceled and refunded so we can fit everything to fit in the box.

If your chilled food delivery was not delivered by Thursday morning, please contact us at support@thebritishfoodstore.com immediately and we will contact DHL to make sure you get your delivery by Friday or food will spoil by Monday. We at The British Food Store will track express chilled deliveries to Europe, but we cannot guarantee to follow up on every delivery to make sure every parcel is delivered on time. The customer need to take ownership of their own chilled food delivery and be proactive to contact us if their delivery did not arrive on time. 

At The British Food Store we do not store fresh meat or bread. When you the customer place an order for fresh bread, dairy or from our butcher counter, we contact our farmers, butchers and bakers to prepare this food for the freshest delivery for you.

When shipping chilled food, we use state of the art chilled packaging. This chilled packaging keeps food chilled up to 5 during transit and even longer during the winter months.

Ambient none chilled fresh food is dispatched Monday to Friday. We do not dispatch or deliver on weekends or public holiday’s

Holiday Closed times: We close at Christmas on the 23rd of December for 2 weeks. We close for 1 week in June

Multipack and sharing bags of crisps and snacks will now weigh 500g each for express shipping across Europe and shipping outside of Europe. This is due to the rise in fuel costs because crisps and snacks are bulky items and need larger boxes to transport. This does not affect standard shipping customers across Europe. 

We also offer Worldwide Delivery of non-perishable foods, hampers and bespoke build your own hampers. Our food and hampers have reached every continent on the plant, North & South America, Asia, Africa, Europe and Australia.

We pride in ourselves in delivering the freshest product that can’t be beaten. The British Food Store do not store fresh chilled food or bread. When placing an order of chilled food or bread, we will then send this order to our butcher, farmers and bakers, so you the consumer will get the freshest product dispatched and delivered to you.

The British Food Store delivers none chilled food everywhere and anywhere in the world.

The British Food Store only deliver chilled food to anywhere in Europe and to North America.

The British Food Store will take full responsibility of none chilled foods delivered worldwide.

The British Food Store will take full responsibility of chilled food delivered within the EU.

The British Food Store do not take responsibility for any chilled food spoiling when sending outside the EU.

The British Food Store do not deliver chilled foods outside of Europe.

The British Food Store do not deliver on Saturday, Sunday or on public holidays. 

The British Food Store are delighted to use DHL as our delivery partner. DHL has over 100 years experience in delivering parcels around the world. The British Food Store do not profit from deliveries, so what DHL charge us we pass on the charge to the purchaser at no extra charge. When placing an order with The British Food Store, we will package, label and dispatch the order to DHL. Once the parcel reaches DHL sorting warehouse and ready for dispatch, DHL will then send an email from the email provided to us to inform the receiver of delivery day and time. If the purchaser do not receive an email please contact us at support@thebritishfoodstore.com and we will send the tracking number to you. Any problems with deliveries in Europe, The British Food Store will do everything we can fix or sort any issues with deliveries. Unfortunately due to language barriers and time zones we strongly recommend that the receiver contact their local DHL office to assist in any delivery problems, this is a much faster process rather than The British Food Store contacting DHL in Dublin to contact DHL in a different country, that could take days back and forward corresponding and this would not be ideal when chilled food is been delivered.

Any failed deliveries through no fault of our own or through no fault of DHL for example, wrong address given, refused delivery by the recipient or no one available to receive the package, the purchaser is liable for delivery charges. Any failed deliveries when it is our fault or the fault of DHL, we at The British Food Store will refund any ambient or none chilled products. Any failed deliveries through no fault of our own or DHL, The British Food Store do not refund chilled food for example, fresh meat, dairy or bakery. The British Food Store will except returns on ambient or none chilled products. The British Food Store will not except returns on chilled food for example, fresh meat, dairy, bread, cakes and fruit & vegetables, this is because it cannot be resold.

The British Food Store is an online grocery platform and not a delivery service. The customer has the choice of UPS, DPD or DHL to deliver their order. It is the customers responsibility to monitor their own delivery and if any problems, we will help the customer any way we can.

Failure to pay any customs charges outside the EU, The British Food Store will not be held responsible if customs confiscate and destroy the package for failure to pay duties.

If have not received your fresh chilled food order after 8 days of dispatch, please contact us immediately and we will help in any way we can to your order delivered.

If you have not received your ambient delivery within 12 days after you placed your order place contact us immediately and we will help in anyway we can to get your order delivered.

Minimum spend is €20.

If you have any queries about the status of your order, please do not hesitate to contact us at support@thebritshfoodstore.com or phone 00353 (0)89 237 1470.

In order to estimate your delivery cost please locate which delivery zone your country is in and cross reference it with your parcel weight.

Return Fee

Ireland 9.95 euro

Uk 14.95 euro

Europe 19.95 euro

Our Delivery Partner

The British Food Store is proud to work with our Logistics Partner DHL. DHL – the world’s largest package delivery company. Today, DHL is customer first, people led, innovation driven. It’s powered by more than 500,000 employees connecting more than 220 nations and territories across roads, rails, air, and ocean.

https://www.dhl.de/en/privatkunden/pakete-empfangen/sendungen-verfolgen/live-tracking.html

Customs & Import Tax

When ordering or sending goods to a NON EU COUNTRY and if customs require clearance, it is the receiver responsibility to declare the package or the receiver can appoint a broker agent to declare the package. If any charges occur, the receiver is required to pay these charges. The British Food Store do not accept responsibility for any hold ups or charges that occur during customs clearance.